Return & Refund Policy
At carrielle.shop, customer satisfaction is important to us.
Eligibility
Returns are accepted within 7 days of delivery if:
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The product is unused
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The product is in its original packaging
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All tags are intact
Non-Eligible Returns
Returns will not be accepted for:
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Used or damaged products
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Clearance or sale items
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Damage caused after delivery due to improper handling
Return Process
To initiate a return:
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Contact our support team with your order details
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Provide photos of the product if required for verification
Our team will guide you through the return process.
Refund Timeline
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Refunds are processed after inspection of the returned product
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The process typically takes 5–7 business days
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Refunds will be issued using the original payment method
Shipping Charges
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Shipping charges are non-refundable
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If the return is due to an error from carrielle.shop (wrong or defective product), the shipping cost will be covered by us
Contact Us
If you have any questions regarding returns or refunds, please contact us: